HP Warranty Services

Predictable IT Support Services That Guarantee Uptime and Minimize Business Downtime

What Support Is Right for You?

Explore HP Technology Services with TOS

At TOS, we partner with industry leaders like HP to provide reliable and efficient IT support services tailored to your business needs. With HP Technology Services, your IT infrastructure becomes more stable, secure, and easy to manage—allowing you to focus on core business activities while reducing the burden of daily maintenance.

HP’s support solutions are cost-effective, scalable, and easy to use, offering a range of service levels to meet your unique operational requirements. No matter which support package you choose, you gain fast, direct access to HP-certified professionals who help resolve technical issues efficiently—minimizing downtime and maintaining business continuity.

HP Foundation Care: Flexible Support for Your Infrastructure

HP Foundation Care Service delivers comprehensive hardware and software support, enhancing the availability and reliability of your IT systems. Key features include:

Remote diagnosis and technical assistance
Onsite hardware repair when remote resolution isn’t possible
Collaborative support for x86 servers, offering a single point of contact for both HP and selected third-party software issues

With collaborative support, you avoid the hassle of dealing with multiple vendors. TOS and HP work together to quickly diagnose and troubleshoot issues, applying known solutions or escalating to third-party providers when necessary—saving you time and improving support efficiency.

You benefit from:

A single HP point of contact for hardware and software technical support
A simplified process to report IT issues; you place the first call to HP, no matter what IT issue you're reporting
Fast access to technical expertise for problem diagnosis and resolution
Fast access to technical expertise for problem diagnosis and resolution

HP Foundation Care: Choose the Right Level of Support

For products covered by HP Foundation Care, three distinct service levels are available—each designed to match your business’s performance, availability, and budgetary requirements:

Foundation Care Next Business Day (NBD):
Get remote assistance and onsite support with next-business-day response for hardware issues. Ideal for non-critical systems that still require reliable service and quick turnaround.
Foundation Care 24x7:
Enjoy 24/7 remote support and onsite response within 4 hours, including holidays. This level is designed for businesses that need high availability and can't afford extended downtime.
Foundation Care Call-to-Repair:
A premium service that guarantees 6-hour call-to-repair commitment for critical infrastructure. Perfect for environments where uptime is essential, such as data centers or high-volume transaction systems.